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LEGAL

Terms & Conditions

Welcome to ThindamRa. By using our platform, you agree to the following terms.

1. Platform Role

ThindamRa acts only as an online platform that connects customers with independent restaurants, food providers, and accommodation hosts ("Vendors"). ThindamRa does not own, operate, manage, or control any restaurant or hostel listed on the platform.

2. Responsibility Disclaimer

ThindamRa is not responsible for the quality of food, hygiene, service standards, delivery, pricing accuracy, availability, or any disputes between customers and vendors. All transactions and services are solely between the customer and the vendor.

3. Orders & Payments

Payments made through ThindamRa are collected on behalf of the vendors. ThindamRa does not guarantee order fulfillment, delivery time, or service performance.

4. Cancellations & Refunds

Cancellation and refund policies are determined by individual vendors. ThindamRa does not process or guarantee refunds unless explicitly stated.

5. Item Availability & Order Cancellation

ThindamRa operates as an online marketplace connecting customers with independent vendors. Product and food availability is managed by the respective vendor.

If any item in an order is unavailable, the vendor or ThindamRa may cancel the affected order or, where applicable, contact the customer regarding available alternatives. Customers will be informed about the cancellation, and any eligible refund will be processed according to the applicable payment and refund policy.

ThindamRa does not guarantee the availability of any particular item listed by a vendor and is not responsible for changes in availability, preparation time, or vendor fulfillment.

6. User Conduct

Users agree not to misuse the platform, post false information, or attempt to harm vendors or the platform in any way.

7. Limitation of Liability

ThindamRa shall not be liable for any direct, indirect, or incidental damages arising from the use of the platform or vendor services.

8. Changes

ThindamRa reserves the right to update these terms at any time without prior notice.

Last updated: October 2026

© 2026 ThindamRa. All rights reserved.

Terms & Conditions | Refund Policy
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